Returns & Refunds

Odd Even has a 14-day refund policy, which means you have 14 days after receiving your item to request a refund of your item/s, provided the item/s are in the same condition that you received them, unused, untampered, and in the original packaging. You’ll also need to provide the receipt or proof of purchase.

Odd Even offers store credit when an item is returned after these 14 days.

To request a refund, you can contact us directly at

Odd Even offers store credit when an item is returned after 14 days, and you are no longer eligible to a refund for you item/s.

To be eligible for a return, your item must be in the same condition that you received it, unused, untampered, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund or return, please contact us at If you are eligible and your refund/return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow 2-5 business days for your return request to be processed and for us to email you.

If you receive a faulty product, you can email for the product to be fixed under the Consumer Guarantees Act (CGA). If a product fault is minor and can be fixed, Odd Even can choose to repair the item, replace it, or refund your money.

If the fault is major, you can choose whether you opt for a replacement or a refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

Please note that differences in colour may occur due to various factors, including the background colour, lighting, and different computer monitors and/or screen calibration. Differences in colour not within the controllable range are not a quality issue.

The shipping cost incurred by the customer for returning item/s is NOT covered or reimbursed by Odd Even. Subject to our obligations under the International Consumer Law for any return you will be responsible for shipping charges.